Quick answers, before you get in touch.

Check that charging has been started from the app: Easee for a home charger, Monta for chargers at businesses and public sites. Then look at the colour of the light on the charger and find it in the official Easee guide. If the light is red or charging still won’t start, message us on WhatsApp with a photo of the charger.

For a home charger, use the Easee app. At businesses and public sites, charging is started from the Monta Charge app. We show you how to use the right app at handover.

The light strip always shows the charger’s status: standby, car connected, charging or error. The full list, with what to do for each colour, is in the official Easee guide.

Download the Easee app, create an account and add the charger with its serial number and PIN code. The detailed steps are in the Easee guide.

Open the Monta Charge app, choose the charger, tap “Charge now” and swipe to start. The steps are in Monta’s guides for public chargers and workplace chargers.

Easee chargers have their own internet connection, free for the life of the charger, so they don’t depend on your Wi-Fi. If the charger shows as offline, there was usually a power cut or it lost signal. Check that the charger’s breaker in the panel is on, then message us on WhatsApp and we’ll check the connection.

Lock and unlock the car, then unplug the cable from the car first and then from the charger. If it still won’t come out, follow the steps for Easee chargers in the Monta guide or message us.

Actual power depends on the current available on site and on the car’s on-board charger. Many cars accept a maximum of 7.4 kW or 11 kW on AC. The details are in our guide to home charging power.

We reply the same working day, on WhatsApp, by email or through the form below.

For chargers we installed, send the request and we check whether the job is covered by warranty before any work. We tell you what happens next and whether there is any cost.

Yes, we also service chargers installed by other companies, for a fee. Send us the charger model, the address and a few photos, and we tell you the cost before we travel.

No, maintenance isn’t required. If you’d still like a check-up, message us on WhatsApp or choose “Question or maintenance booking” in the form, and we agree the visit date together.

The charger model, the installation address, the colour of the light, when the problem started and, if you can, a photo or short video of the charger.